Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sidhuashu.as99@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sidhuashu.as99@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sidhuashu.as99@gmail.com.

Return & Refund Policy

Last updated: 16 September 2026

At Ashu Jewels, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be able to return it in accordance with the terms below.

1. Returns

You have the right to return eligible items within 14 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn and in its original condition.
The item must be returned with its original packaging, where applicable.
The item must not show signs of damage, wear, alteration or misuse.
Earrings must be returned unworn due to hygiene reasons.
Items that have been personalised or made specifically to your requirements cannot normally be returned unless they are faulty.

We recommend trying jewellery on carefully and keeping it away from perfumes, creams, makeup, water and other chemicals until you have decided to keep it.

2. How to Request a Return

Before sending an item back, please contact Ashu Jewels with:

Your order number
Your name
The item(s) you wish to return
The reason for the return

Please wait for return instructions before sending your parcel.

Returns sent without prior contact may not be accepted.

3. Return Postage

Unless the item is faulty, damaged or incorrectly supplied, the customer is responsible for the cost of returning the item.

We recommend using a tracked postal service and keeping your proof of postage, as Ashu Jewels cannot be responsible for items lost or damaged while being returned.

If an item is faulty, damaged on arrival or incorrectly supplied, please contact us as soon as possible and provide photographs where appropriate. We will review the issue and, where applicable, provide an appropriate remedy in accordance with UK consumer law.

4. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will normally be issued to the original payment method.

The refund will generally include the standard outbound delivery charge paid at the time of purchase, where required by applicable UK consumer law. Any additional delivery charges selected by you, such as an upgraded or express delivery service, may not be refundable.

We aim to process approved refunds within 5–7 working days of receiving and inspecting the returned item. Your bank or payment provider may take additional time to show the refund in your account.

5. Exchanges

If you would like to exchange an item for another product, please contact us before returning it.

Exchanges are subject to stock availability. If the requested replacement is unavailable, we may offer a refund instead.

6. Faulty or Incorrect Items

If you receive an item that is faulty, damaged or different from the item you ordered, please contact us promptly.

Please provide your order number and photographs showing the issue where possible.

We will assess the issue and, where appropriate, offer a replacement, repair or refund in accordance with your legal rights.

Please note that normal wear and tear, accidental damage, improper care or damage caused by exposure to chemicals, perfumes, lotions, water or other substances may not be considered a manufacturing fault.

7. Jewellery Care

Our jewellery should be handled with care. To help maintain its appearance, we recommend:

Removing jewellery before showering, bathing or swimming.
Avoiding direct contact with perfume, hairspray, lotions and creams.
Keeping jewellery away from household chemicals and cleaning products.
Removing jewellery before exercising or sleeping.
Storing jewellery in a dry place when not being worn.

Claims relating to tarnishing, discolouration or damage may be assessed based on the condition of the item and how it has been used.

8. Items That Cannot Normally Be Returned

For hygiene and practical reasons, the following items may not be eligible for return:

Earrings that have been worn.
Personalised or customised jewellery.
Items that have been altered at the customer's request.
Gift cards.
Items that have been damaged, worn or altered after delivery.

This does not affect your statutory rights where an item is faulty, not as described or otherwise covered by UK consumer law.

9. Cancellation Rights

For eligible online purchases, UK consumer law generally provides a 14-day cancellation period starting from the day after you receive your goods.

If you exercise your cancellation rights, you may be responsible for returning the goods to us unless the goods are faulty or we have agreed otherwise.

Returned goods should be handled with reasonable care. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

10. Non-Delivery or Missing Orders

If your order has not arrived within the expected delivery period, please contact us so that we can investigate the delivery.

If tracking shows that an order has been delivered but you have not received it, please contact us as soon as possible. We may ask you to provide additional information so that the delivery can be investigated.