Shipping policy

Shipping Policy

Last updated: 16 September 2026

At Ashu Jewels, we carefully package every order to ensure your jewellery reaches you safely and securely. Please read the information below before placing your order.

1. Order Processing

All orders are processed after payment has been successfully received.

Orders are normally dispatched within 1–3 working days.

Orders placed on weekends or UK bank holidays will begin processing on the next working day.

During busy periods, sales, promotions or holiday seasons, dispatch may take slightly longer. If there is an unexpected delay, we will do our best to keep you informed.

2. UK Delivery

We currently offer delivery across the United Kingdom.

Available delivery options and prices will be displayed at checkout.

Estimated delivery times begin from the date your order is dispatched and may vary depending on the delivery service selected.

Typical delivery times are:

Standard Delivery: 2–5 working days
Express Delivery: 1–2 working days, where available

Please note that delivery times are estimates and are not guaranteed unless a guaranteed delivery service has specifically been selected and offered at checkout.

3. Delivery Charges

Delivery charges are calculated and displayed at checkout before you complete your purchase.

From time to time, Ashu Jewels may offer free delivery promotions or other delivery offers. Any applicable offer will be clearly stated on our website.

4. Tracking

Where a tracked delivery service is used, you will receive tracking information once your order has been dispatched.

Please ensure that you provide the correct delivery address and contact information when placing your order.

Ashu Jewels cannot be responsible for delays or delivery problems caused by an incorrect or incomplete address provided by the customer.

5. Incorrect Delivery Address

Please check your delivery details carefully before completing your order.

If you realise that you have entered an incorrect address, contact us as soon as possible.

We will try to update the address before the order is dispatched, but we cannot guarantee that changes will be possible after an order has been processed.

If an order is returned to us because an incorrect or incomplete address was provided, additional postage may be required before the order can be resent.

6. Delayed Deliveries

Although we aim to dispatch orders promptly, delivery times can occasionally be affected by circumstances outside our control, including postal delays, adverse weather, strikes, peak periods and other unforeseen circumstances.

If your order has not arrived within the expected delivery period, please contact us so that we can investigate.

For tracked orders, we may use the tracking information provided by the delivery service to investigate the delay.

7. Lost or Missing Parcels

If your parcel appears to be lost or has not arrived within the expected delivery period, please contact us.

We may need to contact the delivery provider to investigate the matter.

Please allow reasonable time for the delivery investigation to be completed before a replacement or refund is issued, where applicable.

8. Delivered but Not Received

If tracking information states that your parcel has been delivered but you cannot locate it, please:

Check your property and any safe place specified.
Check whether a neighbour has accepted the parcel.
Check any delivery photograph or delivery information provided by the courier.
Contact us so that we can assist with the investigation.

We may request additional information from you before contacting the delivery provider.

9. Damaged Packaging or Items

If your parcel arrives visibly damaged, please take photographs of the packaging and the jewellery before disposing of any packaging materials.

If the jewellery itself has been damaged during delivery, contact us as soon as possible with your order number and photographs.

We will investigate the matter and provide an appropriate remedy where applicable under UK consumer law.

10. International Shipping

If international delivery is available, the countries and delivery charges available to you will be displayed at checkout.

International delivery times can vary considerably depending on the destination and local postal services.

Customers outside the UK may be responsible for any customs duties, import taxes or other charges imposed by the destination country.

Ashu Jewels does not control these charges and cannot guarantee the amount that may be payable.

11. Delivery to Safe Places

If you provide instructions for your parcel to be left in a safe place or with another person, please understand that this may affect our ability to investigate certain delivery issues.

Where possible, please use a secure delivery address.

12. Pre-Orders

If an item is marked as a pre-order, the estimated dispatch date will be stated on the product page.

If your order contains both in-stock and pre-order items, your order may be dispatched together once the pre-order item becomes available unless otherwise stated.